All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Why Am I Being Charged a Processing Fee?

Accepted Answer

The processing fee is charged by third-party payment providers to cover transaction processing and gateway service costs.
The fee may vary depending on the payment method, currency, region, and payment channel shown at checkout.
ManaBuy does not collect this fee and does not receive any portion of it.

Question 2

Why Do Payment Methods Change by Currency or Region?

Accepted Answer

Payment methods may change because ManaBuy shows the options available for the current checkout conditions, including currency, region, product, device, and payment environment.
For example, PayPay may appear for some JPY checkout scenarios, Pix may appear for some BRL checkout scenarios, and iDEAL or BANCOMAT Pay may appear for some EUR checkout scenarios.
If you switch currency, device, product, or checkout environment, the available payment methods may change. Please use the options shown on the checkout page.
For a broader overview, see the ManaBuy payment methods guide.

Question 3

Why Wasn’t I Redirected After Payment?

Accepted Answer

Sometimes network delays or a slow response from the payment channel may prevent automatic redirection.
Please do not close the page immediately. Wait for a short time, then return to your ManaBuy order details page manually to check the latest payment status.
If your payment was charged but the order status does not update, contact ManaBuy customer support with your order number and payment proof.

Question 4

How Long Does a Refund Take?

Accepted Answer

Refund arrival time depends on your bank, card issuer, wallet, or local payment provider.
After ManaBuy confirms that a refund is needed, ManaBuy will cooperate in processing the refund to the original payment method whenever possible. However, the actual arrival time is handled by the bank or payment provider.
If you want to confirm when the refund will arrive, please contact your bank or payment provider's customer service. Their reply should be used as the final reference. You can also contact ManaBuy customer support with your order number, payment proof, refund confirmation if available, and the payment method used.

Question 5

What Payment Methods Does ManaBuy Support?

Accepted Answer

ManaBuy supports different payment methods based on your checkout currency, region, product, device, and payment environment.
Common options may include Visa, Mastercard, JCB, PayPal, Apple Pay, Google Pay, and selected local methods such as Pix, Boleto, PayPay, Konbini, PayNow, iDEAL, DANA, OVO, Touch 'n Go, Boost, GCash, TrueMoney, LINE Pay, Kakao Pay, NAVER Pay, ShopeePay, GrabPay, Easypaisa, and JazzCash.
Not every payment method is available for every order. The payment methods shown on the checkout page are the available options for your current order.
For more payment details, see the ManaBuy payment methods guide.

Question 6

What Does “Payment Failed” Mean and What Can I Do?

Accepted Answer

“Payment Failed” means the payment was not completed, timed out, declined, or could not be confirmed by the payment channel in time.
You can try the following steps:
1. Check whether your card, wallet, or local payment information is correct.
2. Make sure the selected payment method supports your checkout currency and region.
3. Check whether your bank, wallet, or payment provider has blocked or limited the transaction.
4. Try again later or choose another available payment method at checkout.
If you were charged, do not pay again immediately. Contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 7

I Was Charged but the Order Failed. What Should I Do?

Accepted Answer

If your payment was deducted or authorized but the order failed or was not created, please do not submit another payment immediately.
First, check your order status in your ManaBuy account. Some payments may take a short time to update, and some card or wallet transactions may appear as a temporary authorization before the final result is confirmed.
If the order still failed or cannot be found, contact ManaBuy customer support with your order number if available, payment proof, payment time, payment amount, and the payment method used. After verification, we will help process the appropriate refund, authorization release, or follow-up solution based on the payment status.

Question 8

What Happens if I Don’t Pay on Time?

Accepted Answer

If you do not complete payment within the required time, the order may expire or be marked as “Payment Failed.”
No item or service will be delivered for an unpaid order. If you still want to make the purchase, please place a new order and complete payment within the checkout time limit.

Question 9

What Should I Do if My Payment Is Still Processing?

Accepted Answer

Please wait a few minutes and refresh the order details page. Payment confirmation may be delayed by the payment channel, bank, wallet, or network.
Do not submit duplicate payments while the order is still processing.
If the status does not update after a reasonable time, contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 10

Why Is a Payment Method Missing at Checkout?

Accepted Answer

Some payment methods are only available for certain currencies, regions, products, devices, or payment environments.
If a payment method is not shown at checkout, it is not available for your current order. You can choose another method shown on the checkout page, or switch currency and check whether different options appear.
For more details about payment methods by currency and region, see the ManaBuy payment methods guide.

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