All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Why Am I Being Charged a Processing Fee?

Accepted Answer

The processing fee is charged by third-party payment providers to cover transaction processing and gateway service costs. Please note that this fee is not collected by ManaBuy, and we do not receive any portion of it.

Question 2

Why Is My Payment Status Still Processing After Payment?

Accepted Answer

1.Once the payment is confirmed, you will be redirected back to the platform.
2.The system will show a status of “Payment Processing” while it verifies the order.

Question 3

Why Doesn't the Page Jump Automatically After Payment?

Accepted Answer

Sometimes network delays or slow response of payment channels may cause redirection failure. It is recommended not to close the page immediately, but wait for a while or manually return to the order details to check the status.

Question 4

What Are the Payment Methods?

Accepted Answer

Supports multiple payment methods, including:
Credit cards (Visa, MasterCard)

Question 5

What Does the "Payment Failed" and What Can I Do?

Accepted Answer

1.If top-up fails or payment timeout, the screen will show a red "Payment Failed" notice.
2.Please check payment information or choose a different payment method.

Question 6

I Paid but the Page Shows "Payment Failed", Will the Money Still Be Deducted?

Accepted Answer

If the deduction is successful but the order is not created, the payment will be automatically returned; if you have any questions, please contact the ManaBuy customer service to verify.

Question 7

What Happens If I Don’t Pay on Time?

Accepted Answer

If you don’t complete the payment within the required time frame, the order will automatically expire or be marked as "Payment Failed".
In this case, no items will be delivered, and you will need to place a new order if you still wish to make a purchase.

Question 8

What Should I Do if the Order Still Shows "Payment Processing" After Payment Is Completed?

Accepted Answer

Please wait 1-3 minutes and refresh the page. If the status is still not updated, please contact online customer service.

All

Payments

Account

Order

Why Am I Being Charged a Processing Fee?

Why Is My Payment Status Still Processing After Payment?

Why Doesn't the Page Jump Automatically After Payment?

What Are the Payment Methods?

What Does the "Payment Failed" and What Can I Do?

I Paid but the Page Shows "Payment Failed", Will the Money Still Be Deducted?

What Happens If I Don’t Pay on Time?

What Should I Do if the Order Still Shows "Payment Processing" After Payment Is Completed?

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All

Payments

Account

Order

Why Am I Being Charged a Processing Fee?

Why Is My Payment Status Still Processing After Payment?

Why Doesn't the Page Jump Automatically After Payment?

What Are the Payment Methods?

What Does the "Payment Failed" and What Can I Do?

I Paid but the Page Shows "Payment Failed", Will the Money Still Be Deducted?

What Happens If I Don’t Pay on Time?

What Should I Do if the Order Still Shows "Payment Processing" After Payment Is Completed?