All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Q: What Should I Do If I Enter Incorrect Information for a Direct In-Game Top-Up?

Important Point: If the order status is “Completed”, it cannot be canceled or refunded. No refunds will be issued if the user provides incorrect top-up information due to oversight or other reasons. Please carefully check the required top-up information before making a payment to avoid errors.

Question 1

Can I Refund an Order?

Accepted Answer

Orders are non-refundable. Please confirm your requirements before purchasing.

Question 2

Can I Combine Multiple Orders into a Single Payment?

Accepted Answer

No. Each order must be paid for separately.

Question 3

What Happens If My Network Disconnects During Payment?

Accepted Answer

The payment will fail. You can retry to complete the payment for that order. If the payment times out without completion, you will need to place a new order.

Question 4

How Can I Check My In-Game Direct Top-Up Transaction History?

Accepted Answer

When the order status shows “Completed”, the top-up is complete. You can log in to the game to check your in-game credit.

Question 5

How Long Does a Direct In-Game Top-Up Usually Take to Arrive?

Accepted Answer

After completing payment, direct top-up items will be credited within 10 minutes; during peak top-up periods there may be delays or failures in crediting.

Question 6

How Can I Modify an Order That Has Been Placed but Not Yet Paid?

Accepted Answer

If the order is still unpaid, you can contact customer service online to update the information on your order.

Question 7

How Should I Handle a Direct In-Game Top-Up That Hasn’t Been Credited?

Accepted Answer

If a direct in-game top-up hasn’t been credited, please provide proof of successful payment and evidence of non-arrival to customer service for assistance. Once customer service verifies that the top-up did not arrive in the game, they will process a refund.

Question 8

What Should I Do If I Enter Incorrect Information for a Direct In-Game Top-Up?

Accepted Answer

Important Point: If the order status is “Completed”, it cannot be canceled or refunded. No refunds will be issued if the user provides incorrect top-up information due to oversight or other reasons.
Please carefully check the required top-up information before making a payment to avoid errors.

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