All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Can I Cancel or Refund an Order?

Accepted Answer

Unpaid orders can usually be canceled or left unpaid until they expire.
Completed and successfully delivered orders are non-refundable.
If your payment failed but you were charged, if the order was not created, or if a manual service order cannot be delivered because ManaBuy cannot contact you, ManaBuy will help verify the case and process the appropriate refund.
For direct top-up orders, ManaBuy delivers through the official interface based on the information you provide. If the order is successfully delivered to the submitted account information, it cannot be refunded.

Question 2

What Information Should I Provide When Contacting Customer Support About an Order?

Accepted Answer

To help us check your order faster, please provide:
1. Order number
2. Payment proof, payment time, and payment amount
3. Product or service name
4. Account, player ID, server, region, or contact information if applicable
5. Screenshots that show the issue
Please do not share sensitive passwords, private login codes, full payment card information, or other private credentials.

Question 3

What Should I Do if the Received Item, Amount, or Service Is Different from My Order?

Accepted Answer

If the item, amount, or service you received appears different from your order, please contact ManaBuy customer support as soon as possible.
Provide your order number, screenshots of what you received, and screenshots or records showing the expected item, amount, or service.
ManaBuy will verify the issue based on the order record and official delivery result. If the order was delivered according to the information you submitted, it cannot be refunded.

Question 4

Can I Combine Multiple Orders into One Payment?

Accepted Answer

No. Each order must be paid separately.
If you want to purchase multiple items or services, please place and pay for each order according to the checkout instructions.

Question 5

What Should I Do if My Network Disconnects During Payment?

Accepted Answer

If your network disconnects during payment, the payment status may be successful, processing, or failed.
Please return to your order details page and check the latest status before trying to pay again. Do not submit another payment immediately if the previous payment may still be processing.
If you were charged or the status does not update, contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 6

How Can I Check My Order Status and Transaction History?

Accepted Answer

After logging in, go to your account center and open your order history or order details page.
There you can check your order status, payment status, and transaction information.
If the order shows “Completed,” you can also check the related game, account, wallet, mailbox, or service page to confirm whether the item or service has been delivered.

Question 7

How Long Does an Order Usually Take to Complete?

Accepted Answer

Most orders are completed within a short time after payment is confirmed.
The exact delivery time may vary depending on the product, service type, payment confirmation, order review status, and third-party processing speed.
If your order has not been completed after the expected time, please check the order details first. If you still need help, contact ManaBuy customer support with your order number and any relevant screenshots.

Question 8

Can I Modify an Unpaid Order?

Accepted Answer

If an order has not been paid, you can usually place a new order with the correct information and leave the old order unpaid until it expires.
Please check all order information carefully before payment, including product, amount, account, player ID, server, region, or contact information when required.
If you are unsure whether the order can be changed, contact ManaBuy customer support before paying.

Question 9

What Should I Do if My Order Is Completed but I Haven’t Received the Item or Service?

Accepted Answer

If your order shows “Completed” but you believe the item or service has not arrived, please first check whether the account, player ID, server, region, or other order information you entered is correct. You may also refresh or log in again if the item is delivered inside a game or account system.
For direct top-up orders, ManaBuy submits the order through the official delivery interface based on the information you provided. If the information is correct and the official delivery result shows success, the order is considered completed.
If you still have questions, contact ManaBuy customer support with your order number, account or player information, server information if applicable, and screenshots showing the issue. ManaBuy will check the order result based on the official delivery status.

Question 10

What Should I Do if I Entered Incorrect Order Information?

Accepted Answer

Please check all required information carefully before payment, such as account, player ID, server, region, email, phone number, or other contact information required for the order.
If the order has not been paid, you can place a new order with the correct information.
If the order has already been successfully delivered to the account or information you provided, it cannot be canceled or refunded.
If the incorrect information cannot be delivered and ManaBuy determines that the top-up or order has failed, the order will be handled as a failed order and refunded automatically according to ManaBuy's judgment. Contact customer support as soon as possible if you notice an error.

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