Terms of Service

1. Scope of Application

1.1 These Terms apply to all individuals or entities who access, browse, register an account, or conduct transactions through the Platform (including the website and mobile application). By using the Platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.2 In addition to these Terms, we have established other specific policies (such as the Privacy Policy) to regulate user behavior in different scenarios. These policies form an integral part of these Terms and collectively constitute the complete set of user guidelines. In the event of any inconsistency between these Terms and other policies, the most recently updated version shall prevail, or where applicable, the policy specifically governing the situation shall take precedence. Read the Privacy Policy

2. Account Management and Security

2.1 Account Registration

2.1.1 Eligibility

• You must be at least 18 years old or have reached the legal age of majority in your country or region and have the legal capacity to enter into binding agreements.
• You must ensure that registering for an account complies with all applicable laws and that there are no legal restrictions preventing you from doing so.
• If you are registering an account on behalf of a company or other organization, you must have the proper authorization to act on its behalf, and the organization shall be fully responsible for all activities conducted under the account.

2.1.2 Accurate Information

• When registering an account, you must provide true, accurate, and complete information (including but not limited to your username, email address, etc.).
• If your information changes, you must promptly update it to avoid any impact on your account usage or transactions.
• The Platform reserves the right to verify your registration information and may, if necessary, request additional documentation. If you provide false, inaccurate, or incomplete information, the Platform has the right to suspend or terminate your account and deny further access to the Services.

2.2 Account Security

• You must take reasonable measures to protect your account information (including but not limited to your password and payment details) and must not share your account credentials with any third party or allow others to use your account.
• If you detect any unauthorized access, suspicious login activity, or unauthorized transactions, you must immediately notify customer support. Failure to do so may result in losses for which you will be solely responsible.

3. Services and Transaction Rules

3.1 Products and Transactions

• The Platform provides digital product purchases and game top-up services. The specific product details and pricing are as displayed on the Platform at the time of purchase.
• Product prices may fluctuate due to market supply and demand, exchange rate variations, or other factors. The final amount payable is based on the price at the time of order placement.
• Some products may have usage restrictions or expiration dates. Please carefully review the product descriptions before purchasing to ensure they meet your requirements.

3.2 Order Processing

• Once an order is submitted, the Platform will process the transaction immediately and arrange for product delivery based on the payment status.
• After an order is completed, cancellations or refunds are generally not accepted, except in special cases (e.g., order anomalies, system errors). The Platform reserves the final right of interpretation in such cases.

3.3 Payment Methods

• We support multiple payment methods, such as credit cards, PayPal, and other options as made available on the Platform.
• Please ensure that your payment account is in good standing. The Platform is not responsible for transaction failures due to payment issues on the user's end.
• The final payment amount may vary due to exchange rate fluctuations, banking fees, or additional charges from the payment provider, and users shall bear any such costs.

4. Prohibited Conduct

To ensure fair transactions, platform security, and the protection of all users' legitimate rights, you must comply with applicable laws, regulations, and these Terms when using the Platform. The following actions are strictly prohibited:

4.1 Account and Transaction Violations

• You must not use stolen or unauthorized accounts or payment information to conduct fraudulent transactions or engage in money laundering.
• You must not exploit platform vulnerabilities, use cheat software, or engage in any other unfair means to gain undue benefits.

4.2 Technical Abuse and Security Breaches

• You must not attempt to decompile, reverse engineer, disassemble, hack, or bypass any security measures implemented by the Platform.
• You must not upload, transmit, or distribute viruses, worms, or any other malicious code that may compromise system security.
• You must not collect, store, or distribute other users' personal or business information without authorization.

4.3 Illegal or Inappropriate Content

• You must not create, upload, or distribute any content that is illegal, harmful, threatening, harassing, hateful, discriminatory, obscene, defamatory, invasive of privacy, or otherwise violates applicable laws or disrupts social order.
• You must not upload, distribute, or otherwise share any content that infringes upon patents, trademarks, trade secrets, copyrights, or other intellectual property rights.
• The use of cheat software, hacking tools, or any unauthorized programs to modify, manipulate, or extract data from the Platform is strictly prohibited.

4.4 Violations of Law and Public Order

• You must not use the Services to circumvent or violate applicable laws, including but not limited to anti-money laundering (AML), counter-terrorism financing (CTF), and international sanctions regulations.
• You must not participate in, support, or facilitate organized crime, criminal organizations, illicit financial activities, or any other unlawful acts.
• You must not engage in any activity that could damage, overload, or disrupt the normal operation of the Platform, including but not limited to malicious requests, DDoS attacks, or API abuse.

4.5 Enforcement and Consequences of Violations

If a user violates these Terms or any applicable laws, the Platform reserves the right to:

• Suspend or permanently ban the user's account;
• Confiscate any benefits obtained through prohibited activities;
• Restrict or terminate the user's access to the Platform and its Services;
• Cooperate with law enforcement authorities and take appropriate legal action when necessary.

5. Refund Policy

• All transactions are non-refundable unless otherwise required by applicable law.
• If you encounter issues such as failed top-ups, unusable products, or products that significantly deviate from their descriptions, you may request a refund by contacting customer support within seven (7) days after the order is completed. Refund requests will be reviewed on a case-by-case basis.
• Refund processing typically takes up to fifteen (15) business days, and once approved, refunds will be issued to the original payment method. The actual time for funds to be credited depends on your payment provider's policies.

Refunds will not be provided in the following cases:

• The product has already been used or resold.
• The refund request is due to buyer's remorse, mistaken purchases, or incorrect information provided by the user.

The Platform is not responsible for refund failures caused by the following reasons:

• Frozen payment accounts, banking policy changes, or restricted payment methods beyond the Platform's control.
• Banking regulations, payment provider restrictions, currency exchange issues, or other force majeure events. In such cases, users must contact their payment provider directly for resolution.
• The Platform reserves the right to deny refunds for transactions that involve fraud, abuse, or violations of these Terms.
• If you have any concerns or disputes regarding your order or transaction, please contact our customer support team for assistance.

6. Intellectual Property

• All content on the Platform, including but not limited to text, images, videos, audio, designs, trademarks, logos, software code, databases, and user interfaces, is protected by intellectual property laws. Unauthorized copying, modification, distribution, sale, sublicensing, reverse engineering, or use for commercial purposes is strictly prohibited.
• By submitting any user-generated content (such as comments, feedback, or suggestions) on the Platform, you grant the Platform a global, royalty-free, sublicensable, and non-exclusive license to use, reproduce, modify, display, promote, and otherwise utilize such content for any reasonable purpose.
• Do not infringe upon any third-party intellectual property rights. If your actions lead to third-party complaints, claims, or legal liabilities, you shall bear full responsibility. The Platform reserves the right to remove allegedly infringing content and may suspend or terminate accounts involved in intellectual property violations when necessary.

7. Disclaimer

To the maximum extent permitted by applicable law, the Platform and all services, content, functions, and related materials are provided "as is" and "as available", without any express or implied warranties, representations, or guarantees. This includes, but is not limited to, merchantability, fitness for a particular purpose, uninterrupted availability, error-free operation, data security, or non-infringement of third-party rights.

7.1 Service Availability

You understand and agree that the Platform does not guarantee:

• The Platform and its services will always be available, uninterrupted, delay-free, or error-free.
• That all information, content, or transactions obtained through the Platform will be completely accurate, secure, or meet your expectations.
• That any defects or errors in the services will be immediately corrected.
• That the Platform and its servers will be free from viruses, worms, Trojan horses, malware, or other harmful code.

The Platform shall not be liable for any service disruptions, transaction failures, data loss, or damages caused by force majeure events, including but not limited to:

• Government actions, changes in laws and regulations, natural disasters, war, riots, strikes, network disruptions, telecom failures, cyberattacks, or other events beyond the Platform's reasonable control.

7.2 Limitation of Liability

To the extent permitted by law, the Platform shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of use, loss of profits, loss of revenue, loss of data, loss of goodwill, or failure to achieve expected financial results.
• Damages arising from transaction failures, payment delays, unauthorized access, data breaches, or service disruptions.
• Any losses caused by third-party activities, including but not limited to hacking, fraud, or unauthorized transactions.
• Any damages resulting from your use of or reliance on the information or services provided by the Platform, even if the Platform has been advised of the possibility of such damages.

Unless otherwise required by applicable law, the total aggregate liability of the Platform for any claim shall not exceed the total amount paid by the user for transactions on the Platform in the six (6) months preceding the dispute. The Platform shall not be liable for any indirect, special, punitive, or incidental damages under any circumstances.

7.3 Force Majeure

The Platform shall not be held responsible for any delays, failures, or service interruptions caused by force majeure events, including but not limited to:

• Natural disasters (such as earthquakes, floods, hurricanes, lightning strikes).
• Government actions, regulatory changes, wars, terrorist attacks, sanctions, embargoes.
• Internet or telecommunications disruptions, power outages, server failures, data loss, or other technical malfunctions.
• Supply chain shortages, labor strikes, logistics disruptions, or any other circumstances beyond the Platform's reasonable control.

7.4 Assumption of Risk

You expressly understand and agree that you use the Platform and its services at your own risk. The Platform is not responsible for:

• Any damages or losses incurred as a result of accessing, using, or relying on the services, information, or transactions provided by the Platform.
• Any harm to your device, system, or network resulting from your use of the Platform.
• Any damages caused by third-party actions, payment processing issues, data loss, cyberattacks, or fraudulent activities.

7.5 Legal Compliance

To the maximum extent permitted by law, you acknowledge that these disclaimers, limitations of liability, and force majeure provisions constitute a reasonable and enforceable agreement between you and the Platform. These provisions shall remain legally binding to the fullest extent allowed by applicable law.

8. Account Termination and Platform Rights

• The Platform reserves the right to restrict, suspend, or terminate a user's account if the user violates these Terms, applicable laws, or engages in activities such as fraud, abuse, intellectual property infringement, illegal transactions, money laundering, or hacking. In such cases, the Platform may revoke associated transactions, confiscate any unlawfully obtained gains, and take legal action if necessary.
• The Platform has the right to investigate accounts suspected of violations. During the investigation, the Platform may temporarily freeze the account until the review is completed.
• If a user remains inactive for 12 consecutive months (i.e., no logins or transactions), the Platform may suspend, deactivate, or delete the account at its discretion. Where required by law, the Platform may notify the user in advance or offer an option to restore the account.

Users may request to delete their accounts at any time. However, after deletion:

• Completed transactions will remain valid, and users cannot request their reversal.
• Account balances, points, coupons, or unused services are non-refundable, and the Platform bears no responsibility for any loss incurred due to account deletion.
• Account deletion is irreversible and does not exempt the user from any outstanding obligations (e.g., unpaid amounts, unresolved disputes, or legal liabilities incurred before deletion).

• The Platform reserves the right to suspend or terminate any part or all of its services due to operational, security, legal, or compliance reasons without prior notice. However, where required by law, the Platform will provide reasonable justification for such actions.
• If an account is terminated or deleted, the Platform retains the right to store relevant transaction and account records as permitted by law to address potential disputes, comply with regulations, or fulfill legal obligations.

9. Governing Law and Dispute Resolution

Unless otherwise required by applicable law, these Terms, including their formation, enforcement, interpretation, and any disputes arising therefrom, shall be governed by the laws of the Hong Kong Special Administrative Region (HKSAR).

If a dispute arises between the parties in connection with these Terms or the use of the Platform, both parties shall first attempt to resolve the matter in good faith through negotiations. If the dispute cannot be resolved amicably, it shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for final and binding arbitration in accordance with the HKIAC Administered Arbitration Rules in effect at the time the arbitration is initiated. The seat of arbitration shall be in Hong Kong, and the arbitration shall be conducted in English, unless otherwise agreed by both parties.

If applicable laws grant users the right to resolve disputes through their local judicial authorities, such statutory rights shall remain unaffected.

10. Miscellaneous

• These Terms may be updated or modified as necessary due to business developments, legal changes, or other relevant circumstances. The latest version will be published on the Platform and will become effective upon publication. You are encouraged to review these Terms periodically to stay informed of any updates. Your continued use of the Platform constitutes your acceptance of the revised Terms.
• If any provision of these Terms is deemed invalid or unenforceable due to legal changes or other reasons, such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall continue to remain in effect.
• If you have any questions or require further assistance regarding these Terms, please contact us at [email protected].