All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Do I Need to Log In to Place an Order?

Accepted Answer

Yes. You need to log in before placing an order.
This helps save your order information, track order status, receive after-sales support, and manage coupons or account-related services.

Question 2

What Login Methods Does ManaBuy Currently Support?

Accepted Answer

ManaBuy currently supports direct login with Google, Facebook, and Apple.
More login methods may be added in the future, so please refer to the options shown on the login page.

Question 3

How Do I Log In to My Account?

Accepted Answer

Go to the ManaBuy website and click the login button in the top-right corner.
Choose one of the available login methods shown on the login page, such as Google, Facebook, or Apple, and follow the on-screen instructions.

Question 4

I Used a Coupon. Why Didn’t the Amount Decrease?

Accepted Answer

Please make sure the coupon was selected before payment and that your order meets the coupon conditions.
Some coupons may only apply to certain products, currencies, order amounts, or validity periods.
If the discount still does not apply, take a screenshot and contact ManaBuy customer support with the coupon information.

Question 5

What Should I Do if I Don’t Receive the Email Verification Code?

Accepted Answer

Please check that your email address is entered correctly, then check your spam, junk, or promotions folder.
If the code still does not arrive, wait a short time and try sending it again. Email delivery may be delayed by your mail provider.
If you still cannot receive the code, contact ManaBuy customer support for help.

Question 6

How Do I View Coupons in My Account?

Accepted Answer

After logging in, go to your account center and open the coupon page to view your available coupons.
Coupon availability may depend on product, amount, currency, validity period, and other usage conditions.

Question 7

What Should I Do if I Forgot My Password?

Accepted Answer

Click “Forgot password?” on the login page.
ManaBuy will send a verification code to your registered email address. Enter the code and follow the instructions to reset your password.

Question 8

How Can I Confirm I Am Using the Official ManaBuy Website?

Accepted Answer

ManaBuy's only official domain is manabuy.com.
Please make sure you are visiting manabuy.com before logging in, placing an order, or making a payment.
Do not enter your account information, payment information, verification codes, or passwords on suspicious links or unofficial websites.
If you are unsure, contact ManaBuy customer support for confirmation.

Question 9

How Can I Contact ManaBuy 24/7 Customer Support?

Accepted Answer

ManaBuy provides 24/7 customer support.
You can contact us through the floating customer support button with the headset icon in the lower-right corner of the ManaBuy website. This button is available on both desktop and mobile pages.
If your question is related to an order or payment, please prepare your order number, payment proof, and relevant screenshots so we can help you faster.

Question 10

How Can I Change the Language or Currency?

Accepted Answer

You can change the language or currency from the switch options at the top of the ManaBuy website.
Select the language and currency that match your needs.
Available prices, payment methods, and checkout options may change after switching currency.

Help

Account

All

Payments