All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Why Am I Being Charged a Processing Fee?

Accepted Answer

The processing fee is charged by third-party payment providers to cover transaction processing and gateway service costs. Please note that this fee is not collected by ManaBuy, and we do not receive any portion of it.

Question 2

Why Is My Payment Status Still Processing After Payment?

Accepted Answer

1.Once the payment is confirmed, you will be redirected back to the platform.
2.The system will show a status of “Payment Processing” while it verifies the order.

Question 3

Why Doesn't the Page Jump Automatically After Payment?

Accepted Answer

Sometimes network delays or slow response of payment channels may cause redirection failure. It is recommended not to close the page immediately, but wait for a while or manually return to the order details to check the status.

Question 4

What Are the Payment Methods?

Accepted Answer

Supports multiple payment methods, including:
Credit cards (Visa, MasterCard)

Question 5

What Does the "Payment Failed" and What Can I Do?

Accepted Answer

1.If top-up fails or payment timeout, the screen will show a red "Payment Failed" notice.
2.Please check payment information or choose a different payment method.

Question 6

I Paid but the Page Shows "Payment Failed", Will the Money Still Be Deducted?

Accepted Answer

If the deduction is successful but the order is not created, the payment will be automatically returned; if you have any questions, please contact the ManaBuy customer service to verify.

Question 7

What Happens If I Don’t Pay on Time?

Accepted Answer

If you don’t complete the payment within the required time frame, the order will automatically expire or be marked as "Payment Failed".
In this case, no items will be delivered, and you will need to place a new order if you still wish to make a purchase.

Question 8

What Should I Do if the Order Still Shows "Payment Processing" After Payment Is Completed?

Accepted Answer

Please wait 1-3 minutes and refresh the page. If the status is still not updated, please contact online customer service.

Question 9

Can I Refund an Order?

Accepted Answer

Orders are non-refundable. Please confirm your requirements before purchasing.

Question 10

Can I Combine Multiple Orders into a Single Payment?

Accepted Answer

No. Each order must be paid for separately.

Question 11

What Happens If My Network Disconnects During Payment?

Accepted Answer

The payment will fail. You can retry to complete the payment for that order. If the payment times out without completion, you will need to place a new order.

Question 12

How Can I Check My In-Game Direct Top-Up Transaction History?

Accepted Answer

When the order status shows “Completed”, the top-up is complete. You can log in to the game to check your in-game credit.

Question 13

How Long Does a Direct In-Game Top-Up Usually Take to Arrive?

Accepted Answer

After completing payment, direct top-up items will be credited within 10 minutes; during peak top-up periods there may be delays or failures in crediting.

Question 14

How Can I Modify an Order That Has Been Placed but Not Yet Paid?

Accepted Answer

If the order is still unpaid, you can contact customer service online to update the information on your order.

Question 15

How Should I Handle a Direct In-Game Top-Up That Hasn’t Been Credited?

Accepted Answer

If a direct in-game top-up hasn’t been credited, please provide proof of successful payment and evidence of non-arrival to customer service for assistance. Once customer service verifies that the top-up did not arrive in the game, they will process a refund.

Question 16

What Should I Do If I Enter Incorrect Information for a Direct In-Game Top-Up?

Accepted Answer

Important Point: If the order status is “Completed”, it cannot be canceled or refunded. No refunds will be issued if the user provides incorrect top-up information due to oversight or other reasons.
Please carefully check the required top-up information before making a payment to avoid errors.

Question 17

Do I Need to Log In to Purchase Products?

Accepted Answer

Yes, you need to log in to your account before making a purchase. This ensures your order information is saved correctly and helps you track your orders and after-sales service.

Question 18

What Are the Login Options?

Accepted Answer

The following methods are currently supported for quick login or account registration:
1.Log in with Google
2.Log in with Facebook
3.Log in with Apple ID
4.Log in with X
5.Sign up / Log in with Email

Question 19

How Do I Log In to My Account?

Accepted Answer

1.Go to the ManaBuy platform and click the Log in button in the top-right corner.
2.You can choose to log in using your registered ManaBuy account or use an account from another supported platform.

Question 20

I Used a Coupon, Why Didn’t the Amount Decrease?

Accepted Answer

Please confirm that the coupon is correctly selected and meets the conditions for use. Some coupons can only be used for specific products, amounts or time periods. If you still have questions, please take a screenshot and provide the coupon information to contact customer service.

Question 21

What Should I Do If I Don’t Receive the Email Verification Code?

Accepted Answer

Please confirm that the email address is correct and check the spam folder. If you still have not received it, please try again later or change the email address.

Question 22

How Do I View Coupons in My Account?

Accepted Answer

After logging into your account, you can navigate to the Personal Center and access the My Coupons page to view the coupons you own.

Question 23

What Should I Do If I Forgot My Password?

Accepted Answer

If you forgot your password, click the “Forgot password?” button. The system will send a verification code to your registered email. After receiving it, enter the code on the ManaBuy platform to reset your password.

Question 24

How Can I Change the Platform’s Language or Currency?

Accepted Answer

1. Go to the ManaBuy platform and at the top of the website you can see the **Language** and **Currency** switch buttons.
2. Click the buttons and select the **Language** and **Currency** that suit you.

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