All Help Center Lists | ManaBuy - Mobile Game Top UP Discount Center

Question 1

Why Am I Being Charged a Processing Fee?

Accepted Answer

The processing fee is charged by third-party payment providers to cover transaction processing and gateway service costs.
The fee may vary depending on the payment method, currency, region, and payment channel shown at checkout.
ManaBuy does not collect this fee and does not receive any portion of it.

Question 2

Why Do Payment Methods Change by Currency or Region?

Accepted Answer

Payment methods may change because ManaBuy shows the options available for the current checkout conditions, including currency, region, product, device, and payment environment.
For example, PayPay may appear for some JPY checkout scenarios, Pix may appear for some BRL checkout scenarios, and iDEAL or BANCOMAT Pay may appear for some EUR checkout scenarios.
If you switch currency, device, product, or checkout environment, the available payment methods may change. Please use the options shown on the checkout page.
For a broader overview, see the ManaBuy payment methods guide.

Question 3

Why Wasn’t I Redirected After Payment?

Accepted Answer

Sometimes network delays or a slow response from the payment channel may prevent automatic redirection.
Please do not close the page immediately. Wait for a short time, then return to your ManaBuy order details page manually to check the latest payment status.
If your payment was charged but the order status does not update, contact ManaBuy customer support with your order number and payment proof.

Question 4

How Long Does a Refund Take?

Accepted Answer

Refund arrival time depends on your bank, card issuer, wallet, or local payment provider.
After ManaBuy confirms that a refund is needed, ManaBuy will cooperate in processing the refund to the original payment method whenever possible. However, the actual arrival time is handled by the bank or payment provider.
If you want to confirm when the refund will arrive, please contact your bank or payment provider's customer service. Their reply should be used as the final reference. You can also contact ManaBuy customer support with your order number, payment proof, refund confirmation if available, and the payment method used.

Question 5

What Payment Methods Does ManaBuy Support?

Accepted Answer

ManaBuy supports different payment methods based on your checkout currency, region, product, device, and payment environment.
Common options may include Visa, Mastercard, JCB, PayPal, Apple Pay, Google Pay, and selected local methods such as Pix, Boleto, PayPay, Konbini, PayNow, iDEAL, DANA, OVO, Touch 'n Go, Boost, GCash, TrueMoney, LINE Pay, Kakao Pay, NAVER Pay, ShopeePay, GrabPay, Easypaisa, and JazzCash.
Not every payment method is available for every order. The payment methods shown on the checkout page are the available options for your current order.
For more payment details, see the ManaBuy payment methods guide.

Question 6

What Does “Payment Failed” Mean and What Can I Do?

Accepted Answer

“Payment Failed” means the payment was not completed, timed out, declined, or could not be confirmed by the payment channel in time.
You can try the following steps:
1. Check whether your card, wallet, or local payment information is correct.
2. Make sure the selected payment method supports your checkout currency and region.
3. Check whether your bank, wallet, or payment provider has blocked or limited the transaction.
4. Try again later or choose another available payment method at checkout.
If you were charged, do not pay again immediately. Contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 7

I Was Charged but the Order Failed. What Should I Do?

Accepted Answer

If your payment was deducted or authorized but the order failed or was not created, please do not submit another payment immediately.
First, check your order status in your ManaBuy account. Some payments may take a short time to update, and some card or wallet transactions may appear as a temporary authorization before the final result is confirmed.
If the order still failed or cannot be found, contact ManaBuy customer support with your order number if available, payment proof, payment time, payment amount, and the payment method used. After verification, we will help process the appropriate refund, authorization release, or follow-up solution based on the payment status.

Question 8

What Happens if I Don’t Pay on Time?

Accepted Answer

If you do not complete payment within the required time, the order may expire or be marked as “Payment Failed.”
No item or service will be delivered for an unpaid order. If you still want to make the purchase, please place a new order and complete payment within the checkout time limit.

Question 9

What Should I Do if My Payment Is Still Processing?

Accepted Answer

Please wait a few minutes and refresh the order details page. Payment confirmation may be delayed by the payment channel, bank, wallet, or network.
Do not submit duplicate payments while the order is still processing.
If the status does not update after a reasonable time, contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 10

Why Is a Payment Method Missing at Checkout?

Accepted Answer

Some payment methods are only available for certain currencies, regions, products, devices, or payment environments.
If a payment method is not shown at checkout, it is not available for your current order. You can choose another method shown on the checkout page, or switch currency and check whether different options appear.
For more details about payment methods by currency and region, see the ManaBuy payment methods guide.

Question 11

Can I Cancel or Refund an Order?

Accepted Answer

Unpaid orders can usually be canceled or left unpaid until they expire.
Completed and successfully delivered orders are non-refundable.
If your payment failed but you were charged, if the order was not created, or if a manual service order cannot be delivered because ManaBuy cannot contact you, ManaBuy will help verify the case and process the appropriate refund.
For direct top-up orders, ManaBuy delivers through the official interface based on the information you provide. If the order is successfully delivered to the submitted account information, it cannot be refunded.

Question 12

What Information Should I Provide When Contacting Customer Support About an Order?

Accepted Answer

To help us check your order faster, please provide:
1. Order number
2. Payment proof, payment time, and payment amount
3. Product or service name
4. Account, player ID, server, region, or contact information if applicable
5. Screenshots that show the issue
Please do not share sensitive passwords, private login codes, full payment card information, or other private credentials.

Question 13

What Should I Do if the Received Item, Amount, or Service Is Different from My Order?

Accepted Answer

If the item, amount, or service you received appears different from your order, please contact ManaBuy customer support as soon as possible.
Provide your order number, screenshots of what you received, and screenshots or records showing the expected item, amount, or service.
ManaBuy will verify the issue based on the order record and official delivery result. If the order was delivered according to the information you submitted, it cannot be refunded.

Question 14

Can I Combine Multiple Orders into One Payment?

Accepted Answer

No. Each order must be paid separately.
If you want to purchase multiple items or services, please place and pay for each order according to the checkout instructions.

Question 15

What Should I Do if My Network Disconnects During Payment?

Accepted Answer

If your network disconnects during payment, the payment status may be successful, processing, or failed.
Please return to your order details page and check the latest status before trying to pay again. Do not submit another payment immediately if the previous payment may still be processing.
If you were charged or the status does not update, contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 16

How Can I Check My Order Status and Transaction History?

Accepted Answer

After logging in, go to your account center and open your order history or order details page.
There you can check your order status, payment status, and transaction information.
If the order shows “Completed,” you can also check the related game, account, wallet, mailbox, or service page to confirm whether the item or service has been delivered.

Question 17

How Long Does an Order Usually Take to Complete?

Accepted Answer

Most orders are completed within a short time after payment is confirmed.
The exact delivery time may vary depending on the product, service type, payment confirmation, order review status, and third-party processing speed.
If your order has not been completed after the expected time, please check the order details first. If you still need help, contact ManaBuy customer support with your order number and any relevant screenshots.

Question 18

Can I Modify an Unpaid Order?

Accepted Answer

If an order has not been paid, you can usually place a new order with the correct information and leave the old order unpaid until it expires.
Please check all order information carefully before payment, including product, amount, account, player ID, server, region, or contact information when required.
If you are unsure whether the order can be changed, contact ManaBuy customer support before paying.

Question 19

What Should I Do if My Order Is Completed but I Haven’t Received the Item or Service?

Accepted Answer

If your order shows “Completed” but you believe the item or service has not arrived, please first check whether the account, player ID, server, region, or other order information you entered is correct. You may also refresh or log in again if the item is delivered inside a game or account system.
For direct top-up orders, ManaBuy submits the order through the official delivery interface based on the information you provided. If the information is correct and the official delivery result shows success, the order is considered completed.
If you still have questions, contact ManaBuy customer support with your order number, account or player information, server information if applicable, and screenshots showing the issue. ManaBuy will check the order result based on the official delivery status.

Question 20

What Should I Do if I Entered Incorrect Order Information?

Accepted Answer

Please check all required information carefully before payment, such as account, player ID, server, region, email, phone number, or other contact information required for the order.
If the order has not been paid, you can place a new order with the correct information.
If the order has already been successfully delivered to the account or information you provided, it cannot be canceled or refunded.
If the incorrect information cannot be delivered and ManaBuy determines that the top-up or order has failed, the order will be handled as a failed order and refunded automatically according to ManaBuy's judgment. Contact customer support as soon as possible if you notice an error.

Question 21

Do I Need to Log In to Place an Order?

Accepted Answer

Yes. You need to log in before placing an order.
This helps save your order information, track order status, receive after-sales support, and manage coupons or account-related services.

Question 22

What Login Methods Does ManaBuy Currently Support?

Accepted Answer

ManaBuy currently supports direct login with Google, Facebook, and Apple.
More login methods may be added in the future, so please refer to the options shown on the login page.

Question 23

How Do I Log In to My Account?

Accepted Answer

Go to the ManaBuy website and click the login button in the top-right corner.
Choose one of the available login methods shown on the login page, such as Google, Facebook, or Apple, and follow the on-screen instructions.

Question 24

I Used a Coupon. Why Didn’t the Amount Decrease?

Accepted Answer

Please make sure the coupon was selected before payment and that your order meets the coupon conditions.
Some coupons may only apply to certain products, currencies, order amounts, or validity periods.
If the discount still does not apply, take a screenshot and contact ManaBuy customer support with the coupon information.

Question 25

What Should I Do if I Don’t Receive the Email Verification Code?

Accepted Answer

Please check that your email address is entered correctly, then check your spam, junk, or promotions folder.
If the code still does not arrive, wait a short time and try sending it again. Email delivery may be delayed by your mail provider.
If you still cannot receive the code, contact ManaBuy customer support for help.

Question 26

How Do I View Coupons in My Account?

Accepted Answer

After logging in, go to your account center and open the coupon page to view your available coupons.
Coupon availability may depend on product, amount, currency, validity period, and other usage conditions.

Question 27

What Should I Do if I Forgot My Password?

Accepted Answer

Click “Forgot password?” on the login page.
ManaBuy will send a verification code to your registered email address. Enter the code and follow the instructions to reset your password.

Question 28

How Can I Confirm I Am Using the Official ManaBuy Website?

Accepted Answer

ManaBuy's only official domain is manabuy.com.
Please make sure you are visiting manabuy.com before logging in, placing an order, or making a payment.
Do not enter your account information, payment information, verification codes, or passwords on suspicious links or unofficial websites.
If you are unsure, contact ManaBuy customer support for confirmation.

Question 29

How Can I Contact ManaBuy 24/7 Customer Support?

Accepted Answer

ManaBuy provides 24/7 customer support.
You can contact us through the floating customer support button with the headset icon in the lower-right corner of the ManaBuy website. This button is available on both desktop and mobile pages.
If your question is related to an order or payment, please prepare your order number, payment proof, and relevant screenshots so we can help you faster.

Question 30

How Can I Change the Language or Currency?

Accepted Answer

You can change the language or currency from the switch options at the top of the ManaBuy website.
Select the language and currency that match your needs.
Available prices, payment methods, and checkout options may change after switching currency.

Help

All

Payments

Account

Order