Blood Strike Gold Not Received: Payment, Order, and UID Troubleshooting

If Blood Strike Gold has not arrived, do not place a second order until you know what happened to the first one. Separate the problem into payment, ManaBuy order status and the receiving game account. Each stage needs different evidence and a different next step.

Quick answer: Check whether you were charged, whether a ManaBuy order exists, its current status, and whether the UID on that order matches the Blood Strike Global account now open. Restart the game once. If a completed order still has no Gold, contact ManaBuy support with the order number and masked evidence.

Identify the failure stage

What you see	Likely stage	First action	Do not do
No charge and no order	Checkout or payment authorization	Recheck the UID, final total and provider message	Repeat rapid attempts
Charged, no order	Payment-to-order handoff	Save the receipt and contact support	Pay again immediately
Order is Processing	Delivery queue or review	Monitor the same order number	Create a duplicate order
Order is Completed	Account or delivery verification	Match the UID and restart the game	Assume an automatic refund

Check the receiving Blood Strike account

Open the exact Global account.Steam, mobile and standalone PC can show different records when linking was incomplete.
Compare the full UID.The order UID must match the profile UID; a nickname is not enough.
Restart the game once.Close the client fully, sign back in and check the Gold balance.
Confirm the package.Match the base-plus-bonus quantity on the order with the expected amount.
Capture the current balance.Mask public screenshots, but keep an unmasked copy for official support if requested privately.

Blood Strike lobby showing the current Gold balance at the top of the screen

Check the Gold balance on the same UID listed on the order before deciding that delivery failed.

Evidence to send ManaBuy support

Order numberIdentifies the exact order and status.

Payment receiptShows provider, amount and result. Mask card or wallet identifiers.

Package nameShows the expected base and bonus Gold.

UID and Server choiceConfirms the intended delivery route.

Current balance screenshotShows that the expected Gold is still missing.

Approximate timeHelps match the provider and order records.

What each order status means for your next step

Payment declined and no order exists

Read the provider message, confirm that the balance or card limit covers the final checkout total, and check whether online payments or wallet verification are enabled. One rebuilt attempt is reasonable only after the first attempt is confirmed uncharged and no order exists.

Charged but no ManaBuy order exists

This is a payment-to-order handoff problem. Keep the non-sensitive transaction reference, charged amount and time. Contact support instead of repeating the payment.

The order is Processing

The order exists and still needs a final result. Monitor that order number. Network issues, provider delay, delivery review or temporary maintenance can extend the wait, but a duplicate order creates a separate transaction.

The order is Completed

A completed status moves the investigation to the receiving account and delivery record. Compare the full UID, confirm the Global account, restart the client and note the current balance before contacting support.

Wrong account and Steam/mobile checks

Missing Gold can actually be a split-account problem. If Steam was opened before the main mobile or PC account was bound, the client may show a different UID and empty progression. Check the UID on every platform you recently used. Do not top up another device simply because it displays the familiar nickname.

Keep support evidence private

Official support may need the full order number and UID in a private conversation. A public forum post does not. Mask the player name, UID, order number, email address, wallet reference and payment identifiers in anything shared publicly. Never send a game password, card number, CVV, wallet PIN or one-time verification code.

Three common cases and the correct response

The card shows a pending authorization but ManaBuy has no order

Do not treat a pending bank authorization as a completed order. Save the amount and time, then contact support and the payment provider if needed. Wait for the first authorization to resolve before attempting another payment.

The order is Completed, but Steam shows zero new Gold

Open the mobile or standalone PC client and compare its UID with Steam. If the platforms show different UIDs, the Gold may be on the correctly entered account while Steam is displaying a separate record. Resolve the account link before ordering again.

The package arrived, but the bonus looks wrong

Compare the exact order package with the credited amount. Printed package bonus, first-purchase rewards and temporary account promotions are different. Send the order page and current balance to support if the base-plus-bonus quantity does not match.

When to retry

Retry only when the payment provider shows no charge and ManaBuy shows no active or completed order. If either record exists, investigate that attempt first. A second valid payment creates another order; it does not accelerate the first one.

When a retry is safe, rebuild the checkout from the Blood Strike product page instead of refreshing an old payment window. Re-enter the UID, select the required Server option, choose the package again and confirm the new final total before authorizing payment.

Refund and wrong-UID limits

ManaBuy's current refund policy allows a claim for a failed top-up or system error within seven days after order completion, with evidence. Claims are reviewed case by case; an approved refund can take up to 15 business days from confirmation and returns to the original payment method. A completed delivery to an incorrect UID is generally not recoverable because the player supplied the receiving information.

Never dispute or refund a valid delivery as a shortcut. Blood Strike's official account-safety notice warns that unauthorized top-ups and refund abuse can lead to removed Gold or items and account penalties. Use official support for a real delivery problem.

Need help with a paid order?Keep the order number ready and contact ManaBuy's 24/7 support.

Contact support

Blood Strike missing Gold FAQ

How long does a Blood Strike Gold top-up take?

The current product page says most orders arrive within 10 seconds to 1 minute after successful payment, although exceptional cases can take longer.

Should I buy again if the order is Processing?

No. Monitor the same order and contact support with its order number if it remains delayed.

What if the order says Completed but the balance is unchanged?

Restart the game, compare the order UID with the open account UID, confirm the package and send the order evidence to support.

Can Gold sent to the wrong UID be moved?

A successful direct top-up normally cannot be recalled or transferred. Contact support promptly, but do not promise a recovery.

Do I need to share my Blood Strike password?

No. ManaBuy direct top-up uses UID and the required Server field. Support may need order evidence, but never your game password, wallet PIN, card security code or one-time code.

Final recommendation

Do not pay twice while a charge or order exists. Diagnose payment, order status and receiving UID in that order; restart once; then send the order number and masked evidence to support. Use the refund process only for an eligible delivery failure.