도움말 센터 | ManaBuy - 모바일 게임 충전 할인 센터

Question 1

Why Am I Being Charged a Processing Fee?

Accepted Answer

The processing fee is charged by third-party payment providers to cover transaction processing and gateway service costs.
The fee may vary depending on the payment method, currency, region, and payment channel shown at checkout.
ManaBuy does not collect this fee and does not receive any portion of it.

Question 2

통화나 지역에 따라 결제 수단이 달라지는 이유는 무엇인가요?

Accepted Answer

ManaBuy는 결제 통화, 지역, 상품, 기기, 결제 환경 등 현재 체크아웃 조건에 맞는 결제 옵션을 표시합니다.
예를 들어 일부 JPY 체크아웃에서는 PayPay, 일부 BRL 체크아웃에서는 Pix, 일부 EUR 체크아웃에서는 iDEAL 또는 BANCOMAT Pay가 표시될 수 있습니다.
통화, 기기, 상품 또는 체크아웃 환경을 변경하면 사용할 수 있는 결제 수단도 달라질 수 있습니다. 실제 사용 가능한 옵션은 체크아웃 페이지에 표시된 내용을 기준으로 확인해 주세요.

Question 3

Why Wasn’t I Redirected After Payment?

Accepted Answer

Sometimes network delays or a slow response from the payment channel may prevent automatic redirection.
Please do not close the page immediately. Wait for a short time, then return to your ManaBuy order details page manually to check the latest payment status.
If your payment was charged but the order status does not update, contact ManaBuy customer support with your order number and payment proof.

Question 4

How Long Does a Refund Take?

Accepted Answer

Refund arrival time depends on your bank, card issuer, wallet, or local payment provider.
After ManaBuy confirms that a refund is needed, ManaBuy will cooperate in processing the refund to the original payment method whenever possible. However, the actual arrival time is handled by the bank or payment provider.
If you want to confirm when the refund will arrive, please contact your bank or payment provider's customer service. Their reply should be used as the final reference. You can also contact ManaBuy customer support with your order number, payment proof, refund confirmation if available, and the payment method used.

Question 5

ManaBuy에서는 어떤 결제 수단을 사용할 수 있나요?

Accepted Answer

ManaBuy에서는 결제 통화, 지역, 상품, 기기, 결제 환경에 따라 사용할 수 있는 결제 수단이 표시됩니다.
사용 가능한 옵션에는 Visa, Mastercard, JCB, PayPal, Apple Pay, Google Pay와 Pix, Boleto, PayPay, Konbini, PayNow, iDEAL, DANA, OVO, Touch 'n Go, Boost, GCash, TrueMoney, LINE Pay, Kakao Pay, NAVER Pay, ShopeePay, GrabPay, Easypaisa, JazzCash 같은 일부 현지 결제 수단이 포함될 수 있습니다.
모든 결제 수단이 모든 주문에서 제공되는 것은 아닙니다. 현재 주문에서 사용할 수 있는 결제 수단은 체크아웃 페이지에 표시된 옵션을 기준으로 확인해 주세요.

Question 6

What Does “Payment Failed” Mean and What Can I Do?

Accepted Answer

“Payment Failed” means the payment was not completed, timed out, declined, or could not be confirmed by the payment channel in time.
You can try the following steps:
1. Check whether your card, wallet, or local payment information is correct.
2. Make sure the selected payment method supports your checkout currency and region.
3. Check whether your bank, wallet, or payment provider has blocked or limited the transaction.
4. Try again later or choose another available payment method at checkout.
If you were charged, do not pay again immediately. Contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 7

I Was Charged but the Order Failed. What Should I Do?

Accepted Answer

If your payment was deducted or authorized but the order failed or was not created, please do not submit another payment immediately.
First, check your order status in your ManaBuy account. Some payments may take a short time to update, and some card or wallet transactions may appear as a temporary authorization before the final result is confirmed.
If the order still failed or cannot be found, contact ManaBuy customer support with your order number if available, payment proof, payment time, payment amount, and the payment method used. After verification, we will help process the appropriate refund, authorization release, or follow-up solution based on the payment status.

Question 8

What Happens if I Don’t Pay on Time?

Accepted Answer

If you do not complete payment within the required time, the order may expire or be marked as “Payment Failed.”
No item or service will be delivered for an unpaid order. If you still want to make the purchase, please place a new order and complete payment within the checkout time limit.

Question 9

What Should I Do if My Payment Is Still Processing?

Accepted Answer

Please wait a few minutes and refresh the order details page. Payment confirmation may be delayed by the payment channel, bank, wallet, or network.
Do not submit duplicate payments while the order is still processing.
If the status does not update after a reasonable time, contact ManaBuy customer support with your order number, payment time, payment amount, and payment proof.

Question 10

체크아웃에서 결제 수단이 보이지 않는 이유는 무엇인가요?

Accepted Answer

일부 결제 수단은 특정 통화, 지역, 상품, 기기 또는 결제 환경에서만 사용할 수 있습니다.
체크아웃 페이지에 표시되지 않는 결제 수단은 현재 주문에서 사용할 수 없습니다. 체크아웃 페이지에 표시된 다른 결제 수단을 선택하거나, 필요하다면 통화를 변경해 다른 옵션이 나타나는지 확인해 주세요.

전체

결제

계정

주문