Все разделы помощи | ManaBuy - Центр скидок на пополнение мобильных игр

Question 1

What Are ManaBuy Membership and Growth?

Accepted Answer

ManaBuy Membership is a free loyalty program with levels from Lv0 to Lv5.
Lv1 is unlocked after your first eligible order is completed. Higher levels are reached through the Growth milestones shown on the My Membership page.
Growth is added after an eligible order is completed. Growth, Points, and related rewards may be reclaimed if an order is refunded, canceled, invalid, or involved in abusive activity.

Question 2

What Benefits Do ManaBuy Membership Levels Provide?

Accepted Answer

Depending on your level, benefits may include member coupons, a higher Points earning multiplier, priority support or fulfillment, and access to more Points Store rewards.
Open My Membership to see the benefits currently unlocked for your account. Coupon validity, product scope, reward availability, and other conditions shown on the relevant page still apply.

Question 3

How Do I Earn ManaBuy Points?

Accepted Answer

You can earn Points through daily check-ins, eligible completed orders, and successful referrals.
Eligible order Points are added after the order is completed, and higher membership levels may receive a Points multiplier. The Points page shows your current balance and history.
Points are promotional rewards, not cash, and cannot be withdrawn or transferred.

Question 4

How Does the Daily Points Check-In Work?

Accepted Answer

Open ManaBuy Points and check in once per day. Under the current reward cycle, Days 1–9 give 1 Point each and Day 10 gives 5 Points.
If you miss a daily check-in, the current cycle resets. Always use the reward calendar displayed on the Points page as the current rule.

Question 5

How Do ManaBuy Referral Points Work?

Accepted Answer

Share the personal referral link shown on your Points page. Under the current rule, 30 Points are added after your friend completes their first eligible order.
The order must be valid and completed. Refunded, canceled, duplicate, self-referral, fraudulent, or abusive activity does not qualify and may result in Points being withheld or reclaimed.

Question 6

How Can I Use ManaBuy Points?

Accepted Answer

Open the Points Store on the ManaBuy Points page to redeem available coupons or rewards.
Some rewards require a specific membership level and may have redemption limits or limited availability. The required Points and current conditions are shown before redemption.
After redeeming a coupon, check its validity period, eligible products, minimum spend, currency, and other conditions before using it at checkout.

Question 7

Why Are My Points or Growth Missing or Adjusted?

Accepted Answer

Order-related Points and Growth are normally added only after an eligible order is completed.
They may be delayed, withheld, or reclaimed if the order is unpaid, still processing, canceled, refunded, invalid, duplicated, or affected by risk controls or abusive activity.
Check your order status and Points history first. If the completed eligible order is still missing, contact customer support with the order number and relevant screenshots.

Question 8

What Is ManaBuy Premium, and Is It the Same as Membership?

Accepted Answer

No. ManaBuy Membership is the free Lv0–Lv5 loyalty program based on eligible account activity. ManaBuy Premium is a separate paid, time-limited benefit program.
While Premium is active, it provides 3% off eligible orders, a Premium badge, priority support, and priority handling. Premium does not replace your Membership level or ManaBuy Points.

Question 9

Do I Need to Log In to Place an Order?

Accepted Answer

Yes. You need to log in before placing an order.
This helps save your order information, track order status, receive after-sales support, and manage coupons or account-related services.

Question 10

What Login Methods Does ManaBuy Currently Support?

Accepted Answer

ManaBuy currently supports direct login with Google, Facebook, and Apple.
More login methods may be added in the future, so please refer to the options shown on the login page.

Question 11

How Do I Log In to My Account?

Accepted Answer

Go to the ManaBuy website and click the login button in the top-right corner.
Choose one of the available login methods shown on the login page, such as Google, Facebook, or Apple, and follow the on-screen instructions.

Question 12

I Used a Coupon. Why Didn’t the Amount Decrease?

Accepted Answer

Please make sure the coupon was selected before payment and that your order meets the coupon conditions.
Some coupons may only apply to certain products, currencies, order amounts, or validity periods.
If the discount still does not apply, take a screenshot and contact ManaBuy customer support with the coupon information.

Question 13

What Should I Do if I Don’t Receive the Email Verification Code?

Accepted Answer

Please check that your email address is entered correctly, then check your spam, junk, or promotions folder.
If the code still does not arrive, wait a short time and try sending it again. Email delivery may be delayed by your mail provider.
If you still cannot receive the code, contact ManaBuy customer support for help.

Question 14

How Do I View Coupons in My Account?

Accepted Answer

After logging in, go to your account center and open the coupon page to view your available coupons.
Coupon availability may depend on product, amount, currency, validity period, and other usage conditions.

Question 15

What Should I Do if I Forgot My Password?

Accepted Answer

Click “Forgot password?” on the login page.
ManaBuy will send a verification code to your registered email address. Enter the code and follow the instructions to reset your password.

Question 16

How Can I Confirm I Am Using the Official ManaBuy Website?

Accepted Answer

ManaBuy's only official domain is manabuy.com.
Please make sure you are visiting manabuy.com before logging in, placing an order, or making a payment.
Do not enter your account information, payment information, verification codes, or passwords on suspicious links or unofficial websites.
If you are unsure, contact ManaBuy customer support for confirmation.

Question 17

How Can I Contact ManaBuy 24/7 Customer Support?

Accepted Answer

ManaBuy provides 24/7 customer support.
You can contact us through the floating customer support button with the headset icon in the lower-right corner of the ManaBuy website. This button is available on both desktop and mobile pages.
If your question is related to an order or payment, please prepare your order number, payment proof, and relevant screenshots so we can help you faster.

Question 18

How Can I Change the Language or Currency?

Accepted Answer

You can change the language or currency from the switch options at the top of the ManaBuy website.
Select the language and currency that match your needs.
Available prices, payment methods, and checkout options may change after switching currency.

Все

Платежи

Счет

Порядок

What Are ManaBuy Membership and Growth?

What Benefits Do ManaBuy Membership Levels Provide?

How Do I Earn ManaBuy Points?

How Does the Daily Points Check-In Work?

How Do ManaBuy Referral Points Work?

How Can I Use ManaBuy Points?

Why Are My Points or Growth Missing or Adjusted?

What Is ManaBuy Premium, and Is It the Same as Membership?

Do I Need to Log In to Place an Order?

What Login Methods Does ManaBuy Currently Support?

How Do I Log In to My Account?

I Used a Coupon. Why Didn’t the Amount Decrease?

What Should I Do if I Don’t Receive the Email Verification Code?

How Do I View Coupons in My Account?

What Should I Do if I Forgot My Password?

How Can I Confirm I Am Using the Official ManaBuy Website?

How Can I Contact ManaBuy 24/7 Customer Support?

How Can I Change the Language or Currency?

Справка

Счет

Все

Платежи

Счет

Порядок

What Are ManaBuy Membership and Growth?

What Benefits Do ManaBuy Membership Levels Provide?

How Do I Earn ManaBuy Points?

How Does the Daily Points Check-In Work?

How Do ManaBuy Referral Points Work?

How Can I Use ManaBuy Points?

Why Are My Points or Growth Missing or Adjusted?

What Is ManaBuy Premium, and Is It the Same as Membership?

Do I Need to Log In to Place an Order?

What Login Methods Does ManaBuy Currently Support?

How Do I Log In to My Account?

I Used a Coupon. Why Didn’t the Amount Decrease?

What Should I Do if I Don’t Receive the Email Verification Code?

How Do I View Coupons in My Account?

What Should I Do if I Forgot My Password?

How Can I Confirm I Am Using the Official ManaBuy Website?

How Can I Contact ManaBuy 24/7 Customer Support?

How Can I Change the Language or Currency?